Privacy Policy

Kabra Cargo provides road-based express parcel logistics services, including door-to-door pickup and delivery. By booking with us, the consignor/consignee acknowledges and agrees to the following terms and conditions:

1. Overview

Kabra Cargo(“we”, “our”, or “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, website, and services. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following information from users:

• Personal Information: Name, phone number, email address, pickup & delivery address.
• Business Information: GST number, e-way bill number (if provided).
• Usage Data: App usage, parcel booking details, tracking history.
• Device Information: Device type, IP address, location (only if enabled for pickup/delivery).
• Payment Information: Details related to payment transactions (amount, date, status).

3. How We Use Information

We use your information to:

• Provide pickup, delivery, and logistics services.
• Generate receipts, invoices, and e-way bills.
• Track and update parcel status in real time.
• Process and confirm payment transactions.
• Improve our services and customer support.
• Comply with legal and regulatory requirements.

4. Payment Data

• We do not store or collect sensitive payment details such as credit/ debit card numbers, UPI IDs, or bank account details.
• All online payments are processed securely through trusted third-party payment gateways that comply with PCI-DSS standards. We only receive limited information necessary to confirm payment (transaction ID, status, and amount).

5. Information Sharing

• We do not sell or rent your personal information to third parties. We may share limited information with:
• Drivers/Delivery Partners (only what is needed for pickup & delivery).
• Government authorities (when legally required, e.g., GST/e-way bill compliance).
• Technology partners (for secure hosting, payment gateways, etc.).

6. Data Security

We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data only as long as necessary for business, legal, or regulatory purposes.

8. Your Rights

You may request to:

• Access, correct, or update your personal information.
• Delete your account and data (subject to legal requirements).

For requests, please contact us at: [Kabracargo@gmail.com]

9. Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for their privacy practices.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us:

Kabra Cargo

Ahmedabad, Gujarat, India

Kabracargo@gmail.com